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Call-prep brief · checked 2026-08-01

TheBus

Grade F · 30.9 / 100

Down 0.4 points since 2026-07-31 (F to F).

For this call: lead with the grade and the three fixes below, then confirm the feed is current and the NTD details line up. Each fix is framed as a next step, not a failure.

What changed since the last check

  • Correctness no change
  • Freshness down 1.7
  • Rider experience no change

Top three things to fix

  1. Re-export with a validity window that reaches at least 60 days out.

    Service data runs out in 21 day(s). When the calendar runs out, trip planners stop showing this agency. Fixing it now is calmer than after riders notice.

    Effort: One export setting.

  2. Re-generate shape distances in your export; flag to your vendor if it persists.

    Some trips have stop times whose distances along the route go backwards. Apps can show transit vehicles jumping backwards or mis-order stops.

    Effort: Usually an export-tool fix, not hand editing.

  3. Set wheelchair_boarding to 1 (accessible) or 2 (not accessible) for every stop. A field survey can start with the busiest stops.

    3847 of 3847 stops don't say whether a wheelchair user can board there. Riders who use wheelchairs can't plan a trip when accessibility is marked 'unknown'; apps show no information at all.

    Effort: A column in stops.txt; your scheduling software likely has it.

Finding handoff

Move one finding to a recheck

Select one finding. Copy the request, make the change in the feed-producing tool, then compare the next complete run.

Feed evidence
Service data runs out in 21 day(s).
Next action
Re-export with a validity window that reaches at least 60 days out.
Recheck
Publish the changed feed at the same URL. On the next complete, comparable scorecard run, confirm that this finding is no longer reported.
Copy handoff text

Ready to send to the agency

Hi TheBus team, Service data runs out in 21 day(s). When the calendar runs out, trip planners stop showing this agency. Fixing it now is calmer than after riders notice. The fix is usually one export setting: Re-export with a validity window that reaches at least 60 days out. This came from your GTFS data quality scorecard, which checks the feed you publish and lists the fixes in plain language: https://gtfsscorecard.org/agency/thebus-2350/

Copy this note from the full scorecard.

NTD GTFS readiness: Needs attention

This feed is close to NTD-ready. 1 validator error to resolve. Service data runs out in 21 days; renew before you certify.

Published Ready
Published at a public URL.
Valid Needs attention
1 validator error to resolve.
Current Needs attention
Service data runs out in 21 days; renew before you certify.
agency_id provided Ready
agency.txt provides agency_id. For RY2026, keep one stable value for each NTD reporter represented in the feed and crosswalk each value on the P-50 form.

agency_id equals NTD ID (optional): Not checked yet. This feed provides agency_id. For RY2026, keep one stable value for each NTD reporter represented in the feed and crosswalk it on the P-50 form. The value does not need to equal the five-digit NTD ID; we do not have that ID on file, so the optional equality comparison is not checked yet.

Key facts

Feed URL
https://www.thebus.org/transitdata/production/google_transit.zip
Last checked
2026-08-01
Service window
21 days of service data remain. Last service date 2026-08-22.
Feed version
(2605_MidSignup_v10_BusRail_MERGED_Landlines)
Location
Hawaii

Part of the Hawaii portfolio: see where this agency sits among the state's feeds before the call.

A data-quality and completeness read to support an agency conversation. Not an official compliance determination. Rubric v1.3, validator 8.0.1.