Hopelink Transportation

What this grade measures

The quality of the schedule data this agency publishes for trip-planning apps: whether riders using Google Maps, Apple Maps, or Transit see current, correct, and complete information. It measures the data feed, not service quality or operations.

Progress this period

No newly cleared items this period. The score and trend above reflect where the feed stands today.

What needs attention next

Three improvements, in priority order, each sized so the board can see what it is approving:

1. Re-export with a validity window that reaches at least 60 days out.

   Service data runs out in 23 day(s). When the calendar runs out, trip planners stop showing this agency. Fixing it now is calmer than after riders notice.

   Estimated effort: One export setting.

   Agencies here usually clear this within about 1 week (based on 61 observed fixes).

2. Set wheelchair_boarding to 1 (accessible) or 2 (not accessible) for every stop. A field survey can start with the busiest stops.

   2 of 2 stops don't say whether a wheelchair user can board there. Riders who use wheelchairs can't plan a trip when accessibility is marked 'unknown'; apps show no information at all.

   Estimated effort: A column in stops.txt; your scheduling software likely has it.

3. Set wheelchair_accessible on every trip (most small-agency fleets are 100% accessible, so this is often a single default).

   1 of 1 trips don't say whether the vehicle is wheelchair accessible. Even with accessible stops, riders need to know the bus itself can take them.

   Estimated effort: Often one default setting in your export.

   Agencies here usually clear this within about 1 week (based on 5 observed fixes).

Trillium produces and hosts this feed as a service. These changes are made on their side: send the fix list to your Trillium contact and they apply it and republish.

Where this agency stands

Ahead of 50% of all tracked agencies, and ahead of 50% of small agencies nationwide.