Hawai'i Mass Transit Agency (Hele-On Bus)

What this grade measures

The quality of the schedule data this agency publishes for trip-planning apps: whether riders using Google Maps, Apple Maps, or Transit see current, correct, and complete information. It measures the data feed, not service quality or operations.

Progress this period

No newly cleared items this period. The score and trend above reflect where the feed stands today.

What needs attention next

Three improvements, in priority order, each sized so the board can see what it is approving:

1. Re-export the feed with a calendar that reaches further out, and set feed_info feed_end_date past your next service change.

   Service data ended 927 day(s) ago. When the calendar runs out, trip planners stop showing this agency even though the buses are still running. Riders are told the service does not exist.

   Estimated effort: Usually one export setting; export on a schedule so it never lapses again.

   Agencies here usually clear this within about 1 week (based on 18 observed fixes).

2. Set wheelchair_boarding to 1 (accessible) or 2 (not accessible) for every stop. A field survey can start with the busiest stops.

   388 of 388 stops don't say whether a wheelchair user can board there. Riders who use wheelchairs can't plan a trip when accessibility is marked 'unknown'; apps show no information at all.

   Estimated effort: A column in stops.txt; your scheduling software likely has it.

3. Use mixed case for stop names and headsigns (e.g. 'Main St & 2nd Ave', not 'MAIN ST & 2ND AVE').

   Some rider-facing names are in ALL CAPS or all lowercase. ALL-CAPS stop and headsign names are harder to read in apps and are read awkwardly by screen readers.

   Estimated effort: Often a bulk fix in your scheduling software.

Where this agency stands

Ahead of 39% of all tracked agencies, and ahead of 36% of mid-size agencies nationwide.