City of Jackson (JTRAN)

What this grade measures

The quality of the schedule data this agency publishes for trip-planning apps: whether riders using Google Maps, Apple Maps, or Transit see current, correct, and complete information. It measures the data feed, not service quality or operations.

Progress this period

No newly cleared items this period. The score and trend above reflect where the feed stands today.

What needs attention next

Three improvements, in priority order, each sized so the board can see what it is approving:

1. Set wheelchair_boarding to 1 (accessible) or 2 (not accessible) for every stop. A field survey can start with the busiest stops.

   1667 of 1667 stops don't say whether a wheelchair user can board there. Riders who use wheelchairs can't plan a trip when accessibility is marked 'unknown'; apps show no information at all.

   Estimated effort: A column in stops.txt; your scheduling software likely has it.

2. Add fare_attributes.txt (or Fares v2 files) with your fare structure. If your service is fare-free, ask to have it marked fare-free instead.

   The feed contains no fare information. Riders see 'fare unknown' in trip planners and can't budget their trip; visitors are most affected.

   Estimated effort: A small file for most flat-fare systems.

3. Remove retired stops from the export, or add them back to the trips that should serve them.

   Some stops exist in the feed but no trip ever stops at them. Riders may walk to a stop where no bus is scheduled to arrive.

   Estimated effort: A review pass in your scheduling software.

   Agencies here usually clear this within about 1 week (based on 11 observed fixes).

This feed is generated by your Passio system from the route and stop data they maintain. Send the fix list to your Passio contact.

Where this agency stands

Ahead of 62% of all tracked agencies, and ahead of 78% of large agencies nationwide.