Orbus (Otago Regional Council)

What this grade measures

The quality of the schedule data this agency publishes for trip-planning apps: whether riders using Google Maps, Apple Maps, or Transit see current, correct, and complete information. It measures the data feed, not service quality or operations.

Progress this period

No newly cleared items this period. The score and trend above reflect where the feed stands today.

What needs attention next

Three improvements, in priority order, each sized so the board can see what it is approving:

1. Set wheelchair_boarding to 1 (accessible) or 2 (not accessible) for every stop. A field survey can start with the busiest stops.

   908 of 908 stops don't say whether a wheelchair user can board there. Riders who use wheelchairs can't plan a trip when accessibility is marked 'unknown'; apps show no information at all.

   Estimated effort: A column in stops.txt; your scheduling software likely has it.

2. Set wheelchair_accessible on every trip. If every vehicle is accessible, this may be one default; otherwise use the value for each trip.

   2577 of 2577 trips don't say whether the vehicle is wheelchair accessible. Even with accessible stops, riders need to know the bus itself can take them.

   Estimated effort: A default or per-trip field in your export.

3. Add fare_attributes.txt (or Fares v2 files) with your fare structure. If your service is fare-free, ask to have it marked fare-free instead.

   The feed contains no fare information. Riders see 'fare unknown' in trip planners and can't budget their trip; visitors are most affected.

   Estimated effort: A small file for most flat-fare systems.

Where this agency stands

Ahead of 48% of all tracked agencies, and ahead of 45% of covered mid-size agencies. Comparisons use agencies currently tracked worldwide.